Refund and Return Policy – PINKTOPIS
Effective Date: March 5, 2025
At PINKTOPIS, we are committed to providing high-quality phone accessories and ensuring customer satisfaction. If you are not completely happy with your purchase, we offer a hassle-free refund and return policy to make your shopping experience risk-free.
🔗 Shop with confidence at: https://pinktopis.xyz/
1. Eligibility for Returns & Refunds
To be eligible for a return or refund, please ensure that:
✔ The item is unused, in its original condition, and in the original packaging.
✔ The return request is made within 30 days from the date of delivery.
✔ You have the order receipt or proof of purchase.
✔ The item is not on our non-returnable list (see Section 6).
If your item meets these criteria, you may request a return or refund following the process below.
2. How to Request a Return
To initiate a return, follow these steps:
1️⃣ Contact Us: Email contact@pinktopis.xyz or call 079 2799 7222 with your order number, product details, and reason for return.
2️⃣ Receive Return Instructions: Our team will guide you through the process and provide a return shipping address.
3️⃣ Ship the Item Back: Securely package the product and ship it using a trackable shipping method. Return shipping costs are non-refundable, except in cases of defective or incorrect items.
4️⃣ Refund Processing: Once we receive and inspect the returned item, we will process the refund or exchange within 5-7 business days.
3. Refund Policy
After a successful return, you will receive a refund to your original payment method.
✔ Full Refund – If the item is defective, damaged, or incorrect.
✔ Partial Refund – If the item is returned with missing parts, used, or not in its original condition.
✔ Non-Refundable – If the item does not meet our return criteria or is beyond the 30-day return window.
Refund Processing Time:
- Credit/Debit Card payments: 5-10 business days.
- PayPal/Other Payment Methods: 3-5 business days.
If you have not received your refund after the processing period, please contact us.
4. Exchanges
If you received a damaged, defective, or incorrect item, we are happy to exchange it for the same product free of charge. Contact our support team within 30 days to request an exchange.
5. Return Shipping Costs
- Customer Responsibility: If returning due to personal preference (e.g., wrong size, changed mind), the buyer is responsible for return shipping costs.
- PINKTOPIS Covers Shipping: If the return is due to an error on our part (wrong item, defective product), we will provide a prepaid return label.
6. Items That Cannot Be Returned
🔹 Gift cards & promotional items
🔹 Used or damaged products (not due to manufacturer defects)
🔹 Personalized/custom-made items
🔹 Clearance or final sale products
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
7. Late or Missing Refunds
If you haven’t received a refund yet, follow these steps:
✔ Check your bank account again.
✔ Contact your credit card company (it may take time for the refund to be processed).
✔ Contact your bank (processing times vary).
✔ If you still have not received it, contact us at contact@pinktopis.xyz.
8. Contact Us for Assistance
📍 Address: 44 Hudson Street, Dunkirk, United Kingdom
📞 Phone: 079 2799 7222
📧 Email: contact@pinktopis.xyz
🌐 Website: https://pinktopis.xyz/